Balaji

Data & Security

Privacy Policy

We value your trust and are committed to protecting your personal information.

Introduction

At Balaji Tours & Travels, we value your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide while using our website or services. By using our website or booking our services, you agree to the terms of this policy.


1. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: Name, phone number, email address, and location when you book a taxi or rental service.
  • Booking Details: Information about your trip, including pickup and drop locations, travel dates, vehicle type, and special requests.
  • Payment Information: Payment details for booking, including transaction ID (we do not store full credit card information on our servers).
  • Website Usage Data: IP address, browser type, pages visited, and interactions with our website for improving our services.

2. How We Use Your Information

We use your information for:

  • Processing your bookings and providing services.
  • Communicating with you about your trips, confirmations, updates, or changes.
  • Improving our services and website experience.
  • Sending promotional offers, newsletters, or updates (only if you opt-in).
  • Complying with legal obligations or resolving disputes.

3. Information Sharing

We respect your privacy and do not sell or rent your personal information to third parties. We may share information in these cases:

  • With our drivers and staff for booking and travel purposes.
  • With payment service providers to process transactions securely.
  • If required by law or to protect our rights, safety, or property.

4. Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies help us remember your preferences, analyze website traffic, and show you relevant offers and content.

You can choose to disable cookies in your browser, but some features of our website may not work properly.

5. Data Security

We take the security of your personal information seriously. We use secure systems, encryption, and trusted service providers to protect your data. However, no online service can be 100% guaranteed. We cannot be responsible for unauthorized access beyond our control.

6. Your Rights

You have the right to:

  • Access and update your personal information.
  • Request deletion of your personal data.
  • Opt-out of promotional communications.

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect information from children. If we discover any personal information from a child, we will delete it immediately.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites. Please read their privacy policies when visiting them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review it periodically.


Contact Us

If you have any questions about this Privacy Policy or your personal information, you can contact us:

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